Shipping and Refund Policies
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Smaller items are shipped by USPS, and larger items are shipped via UPS.
This excludes special and custom orders. Special and custom orders will ship when completed, which varies in time depending on the order.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be displayed at checkout.
We offer international shipping to select countries. Please contact us directly for more information.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Woodson Knife Co. is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. Depending on your order, a P.O. Box may not be sufficient. Please contact us for more information.
Refunds, Returns, and Exchanges
Due to the nature of our products, we are unable to offer returns on our blades. All sales are final.
Deposits on custom orders are non-refundable.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these case-by-case but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
Lost or Stolen Items
Woodson Knife Co. is not responsible for lost or stolen packages. Items over $2000 will e shipped with additional insurance. Other orders can be shipped with insurance upon request. In the event of a lost item, we will work with the carrier to resolve the issue.